The COO Mindset: Big Clients, Bigger Expectations: Is Your Business Ready?

The COO Mindset with Walter L. Douglas, Jr. is a weekly series where Walter draws on 25+ years of C-suite and executive leadership in healthcare and higher education. Each session turns the way experienced executives run organizations into practical decisions founders can make now.

Winning a larger corporate, government, healthcare, university or institutional client changes what is expected of your business. In this session, Walter takes you behind the scenes of complex organizations to show why documentation, controls, reporting, staffing, technology, compliance and consistent delivery matter, both before and after the contract is won.